Our customer service representatives are available Monday to Friday, from 9:00 AM to 5:00 PM (excluding Public Holidays).

Any messages or emails sent outside of these hours will be attended to on the next business day following the weekend or Public Holiday.

Accounts are optional, but creating one will save you tons of time by securely saving your details so you don't have to refill order forms every time. Plus, if you sign up, we will keep you updated on future promotions, exclusive discounts, and special events!

Yes, absolutely! We do not disclose your personal information to third parties, except for the purpose of fulfilling your orders (e.g., your name, address, and email). We only provide the necessary details that our courier partners need to successfully deliver your package.

You have the right to request a copy of the personal information we hold about you. You may request this information by contacting us via:

• Telephone: +603-78321264
• Email: support@minimalace.com

We accept online banking, credit card, and debit card through our payment gateway partner Billplz.

Yes, as long as your order has not been prepared for dispatch yet. We can update your size or edit your billing and shipping details. However, we are unable to combine orders or add new items to an existing order once it has been placed.

If you need to make any urgent amendments, please call our customer care team at +603-78321264 immediately for assistance.

Good news! We ship worldwide. We offer shipping to almost anywhere in the world, utilizing NinjaVan for domestic addresses and Pos Laju Malaysia for international shipping.

Once we receive your payment, your order will go through a standard security check. As soon as everything is verified, we will process your order and send you a shipping confirmation email.

Note: All international purchases are final.

For deliveries within Malaysia, it usually takes 2–4 working days. Please note that we only ship items from Tuesday to Friday.

Shipping Rates (for weights below 1kg):

• Peninsular Malaysia: RM10
• Sabah & Sarawak: RM25

Once your order has been dispatched, you will receive an email containing your tracking number.

You can track your parcel on the NinjaVan website. Please allow up to 24 hours for NinjaVan to update the tracking information in their system. If you need further assistance, kindly contact us at support@minimalace.com or call us at +603-78321264.

We are incredibly sorry for the mix-up! Please contact us straight away so we can guide you through the return process.

Our returns guarantee entitles you to return the product within 7 days of receiving it. The item must be in its original condition: unworn, unused, and unaltered. While you have the right to open the package and check the contents, the product must be returned completely unused.

We certainly do! You can visit our physical boutique located in Shah Alam.

• Address: No 33A Jalan Plumbum P7/P, Seksyen 7, 40000 Shah Alam, Selangor.
• Navigation: You can search for "Minimalace Boutique" on Waze for a smooth journey.

For more details regarding our store and updated operating hours, please visit our Contact Us page.