RETURNS & EXCHANGES POLICY

Thank you for shopping with Minimalace. Please review our policy regarding returns and exchanges below :

• Exchanges only : We only accept exchanges. NO cash refunds are allowed unless specified under our refund conditions.

• Online vs. Boutique : Please note that online purchases cannot be exchanged or refunded at our physical store.

To start the process, please contact our Customer Care team immediately at support@minimalace.com or +603-78321264 for detailed instructions. You can also chat with our support team by clicking the button in the bottom-right corner of the page.

• 7-Day Window: You must return the product within 7 days of receiving it. Exchange requests made after 7 days will not be entertained.

• Product Condition: Items must be returned in their original condition—unworn, unused, unwashed, unaltered, and undamaged. You may open the package to inspect the item, but it must remain unused.

• Packaging & Proof of Purchase: Items must be returned in their original packaging with all tags still attached, accompanied by the original receipt or invoice.

• Stock Availability: Exchanges are subject to stock availability. We can only exchange items for a different size, color, or design.

• Price Differences: You may exchange your item for a product of equal or higher value (by paying the price difference). If you exchange for an item of lower value, the price difference will only be refunded in the form of store credit.

The following items do not qualify for a return or exchange under any circumstances:

  • Raya Collection: Strictly NO EXCHANGES OR REFUNDS for the Raya Collection due to the peak Ramadan season unless defects or minor problems with your order.
  • Sale & Promotional Items: All sale, discounted, or reduced-price items are final sale.
  • Pre-Order Items: Pre-ordered items cannot be returned or exchanged.
  • Accessories: Brooches, face masks, paper bags, tote bags, boxes, and similar items.
  • Damaged or Altered Items: Any items that have been worn, washed, altered, or damaged by the customer.
  • Personal Shopper Purchases: Minimalace is not responsible for any orders purchased through a Personal Shopper.

Full refunds are only granted under exceptional circumstances (excluding shipping fees) and will be issued as Store Credit. Cash refunds are only approved on a case-by-case basis for the following reasons:

  • The customer received a missing or manufacturing-faulty item.
  • The ordered item is out of stock.

Processing Time: Please allow 5 to 14 working days for your refund to be processed.